Disney On Ice

- Main Box Office: (210) 207-3663
- Guest Services: (210) 207-3500
- For event-specific inquiries, contact the ticketing office during business hours

- Will Call window located at the Box Office
- Available Monday-Friday 10:00 AM - 5:00 PM
- Saturday 10:00 AM - 4:00 PM
- Opens 2 hours before event start time on event days
- Photo ID required for ticket pickup
- Arrive early to avoid long lines

- Multiple parking lots available on the grounds
- General admission parking: $5-$10 depending on event
- Reserved premium parking available for additional fee
- Valet parking services may be available for select events
- ADA accessible parking spaces available near main entrances
- Free parking for persons with valid ADA placards

- ADA wheelchair accessible seating throughout the venue
- Companion seating available adjacent to accessible areas
- Accessible restrooms located on all levels
- Accessible parking with designated drop-off zones
- Service animals welcome
- Call (210) 207-3500 to request specific accessible locations

- Valid ticket required for entry
- Arrive early for security screening
- Prohibited items: weapons, outside food/beverages, illegal substances, recording devices (unless permitted)
- Clear bag policy may apply for certain events
- Venue is smoke-free
- Professional conduct expected; disruptive behavior subject to removal

- Children of all ages welcome with valid ticket
- Children under 2 may sit on lap without ticket for some events (verify with venue)
- Children's tickets may be available at reduced rates
- Family-friendly events and activities offered throughout the year
- Parental discretion advised based on event content and rating
- Stroller-friendly venue with accessible pathways