Disney's Descendants

- General venue and box office line: verify the current number on the official Benchmark International Arena website before publishing
- Guest services and accessibility questions: call the main venue line or use the website contact form
- For ticketing issues, contact the primary ticketing provider listed on your order confirmation
- Hours for phone support may differ from box office hours

- Will call pickup is typically available at the designated box office window on event day
- Bring the credit card used for purchase and a valid government-issued photo ID
- Tickets purchased by a third party may require the buyer's ID and confirmation number
- Pickup usually opens 1 to 2 hours before the event and closes at or shortly after showtime
- Arrive early to avoid lines, especially for high-demand events

- On-site and nearby parking garages and surface lots are available in the Channelside district
- Parking fees vary by event; prepaid parking may be available online
- Rideshare and taxi drop-off zones are located near the main entrances
- Light rail and downtown Tampa transit options are within walking distance of the venue
- Arrive early on event days, as nearby lots fill quickly
- Verify current parking rates and locations on the official website

- ADA-compliant wheelchair and companion seating is available in multiple sections
- Accessible routes, elevators, and restrooms are provided throughout the venue
- Accessible parking spaces are located near entrances; a valid permit or plate is typically required
- Service animals are welcome in accordance with ADA guidelines
- Assistive listening devices may be available; contact guest services in advance
- Reserve accessible seating through the box office or ticketing provider for the best selection

- Valid tickets are required for entry; each ticket is typically scanned upon admission
- Outside food and beverages are generally prohibited, though policies vary by event
- Bags are subject to security screening and size restrictions
- Prohibited items include weapons, drones, large cameras with detachable lenses, and outside alcohol
- Re-entry is usually not permitted once you leave the venue
- Management reserves the right to refuse entry or remove guests who violate venue policies

- Children of all ages require a ticket for admission unless the event specifies otherwise
- Some events may have age restrictions or require adult supervision for minors
- Infants and toddlers may require a ticket; confirm the policy for lap seating before purchase
- Strollers are generally permitted but may be restricted in certain seating areas
- Check the specific event listing for age recommendations and content advisories