Disney's Descendants

- Contact the UVA Athletics ticket office for event and ticketing questions
- Check the official UVA Athletics or John Paul Jones Arena website for the current box office number
- Event-day staff can usually be reached through the arena's main line listed on official event pages
- Hours and phone availability may change on event days

- Will call is usually located at the box office or designated will call window
- Bring the photo ID and the credit card used for the purchase
- Tickets purchased online may also be available as mobile tickets in the team or venue app
- Arrive early on event days to avoid lines
- Check the confirmation email for specific pickup instructions

- The arena is located at 500 Massie Road, Charlottesville, VA 22903, on the UVA grounds
- Paid event parking is usually available in nearby university lots and garages
- Parking is typically limited on game and concert nights, so arrive early
- Accessible parking spaces are available near arena entrances; a valid disabled parking permit is required
- Rideshare drop-off and pickup areas are generally designated near the arena
- Parking rates and lot assignments can change, so verify before the event

- ADA-accessible seating is available across multiple levels of the arena
- Companion seating is generally offered next to accessible seats
- Elevators and accessible restrooms are located throughout the building
- Service animals are permitted in accordance with ADA guidelines
- Contact the ticket office in advance to reserve accessible seating and request assistance
- Accessible seating may be limited, so early booking is recommended

- Bag policy: a clear bag policy is typically enforced; small clutch bags may be allowed, and bags are subject to search
- Outside food and beverages are generally prohibited, though medically necessary items are usually permitted
- Prohibited items typically include weapons, drones, laser pointers, large cameras with detachable lenses, and outside alcohol
- Re-entry is usually not permitted once you leave the arena
- Tickets are non-refundable and non-transferable except as stated by the event promoter
- Smoking and vaping are not permitted inside the building
- Review the specific event policies before attending

- Children generally require their own ticket once they reach the age specified by the event, typically age 2 or older
- Children under the age threshold may be admitted as lap guests without a seat
- Children must remain accompanied by an adult at all times
- Strollers may be restricted or limited in size, so check policies in advance
- Age requirements can vary by event, so verify before purchasing tickets