Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
- Main Contact: (904) 633-2000
- Box Office: (904) 633-2020
- Located at main box office entrance
- Valid photo ID required for pickup
- Can retrieve tickets up to 2 hours before event start
- Recommended to arrive at least 45 minutes early
- On-site parking available
- Adjacent Jacksonville Jaguars parking lots
- Wheelchair-accessible parking near main entrance
- Parking fees may vary by event
- Designated wheelchair spaces
- Companion seating available
- Elevators to multiple levels
- Assistive listening devices provided upon request
- Clear bag policy enforced
- No outside food or beverages
- No weapons
- No professional cameras without media credentials
- Valid ticket required for entry
- Children under 2 typically free if seated on parent's lap
- Children 2+ require full-price ticket
- Some events may have specific age restrictions
- Parental guidance recommended for certain performances
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