Evanescence

- Main Office: +49 69 75 75 75 75
- Ticket Hotline: +49 69 75 75 75 75
- Customer Service Hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM

- Will Call Window: Located at main entrance
- Hours: Opens 2 hours before event start time
- Required: Valid ID and confirmation email/order number
- Pick-up: Available until 30 minutes after event starts
- Credit Card: Original card used for purchase may be required

- On-site Parking: Limited spaces available in venue lot
- Rate: Approximately €6-8 per day
- Nearby Parking: Multiple public garages within walking distance
- Public Transport: Excellent U-Bahn and S-Bahn connections (Lines U6, U7, S3-S6)
- Bike Parking: Available at venue entrance
- Recommended: Use public transportation during peak events

- Wheelchair Spaces: Available in multiple sections
- Companion Seating: Provided at no additional charge
- Accessible Restrooms: Multiple facilities throughout venue
- Elevators: Available to all levels
- Accessible Entrance: Side entrance with ramp access
- Advance Notice: Recommended when booking
- Contact: Call +49 69 75 75 75 75 for accessibility arrangements

- Age Restrictions: Dependent on event type (alcohol-related events typically 18+)
- Bag Policy: Small bags permitted; size restrictions may apply for certain events
- Camera/Recording: Personal photography allowed unless prohibited by artist/event
- Prohibited Items: Weapons, illegal substances, professional recording equipment
- Dress Code: No specific venue dress code (event-dependent)
- Arrival Time: Recommended 60 minutes before event start
- Re-entry: Not permitted during events
- Smoking: Prohibited inside; designated outdoor areas available

- Children: Must be accompanied by adult
- Age Limits: Vary by event and performer (0-18 restrictions apply)
- Infants: Free admission if held on lap; some events require tickets for all attendees
- Supervision: Parental responsibility required at all times
- Seating: Age-appropriate arrangements available
- Family Events: Special children's programming available seasonally
- Contact Venue: Confirm age restrictions before booking specific events