- Main Box Office: (315) 361-7711
- General Resort Information: (800) 762-7397
- Located at Main Box Office
- Valid Photo ID required for pickup
- Tickets can be retrieved 1 hour before event start time
- Original purchasing credit card may be required
- Free Parking Available
- Dedicated Event Center Parking Lot
- Accessible Parking Near Main Entrance
- Complimentary Valet Parking for Casino Guests
- Wheelchair Accessible Seating
- Companion Seats Available
- Elevator Access to All Levels
- Limited Number of Accessible Spaces per Section
- No Outside Food or Beverages
- No Unauthorized Recording
- Valid Government-Issued Photo ID Required
- Age Restrictions May Apply Based on Event
- No Refunds or Exchanges
- Age Restrictions Vary by Event
- Children Under 12 Typically Require Adult Accompaniment
- Some Events 18+ or 21+
- Infant/Lap Policies Depend on Specific Performance