Venue Details

- Main Box Office: (315) 361-7469
- Guest Services: (315) 361-7100
- For event-specific inquiries, contact the venue directly during business hours

- Will-call window located at main box office
- Hours: Monday-Sunday 10:00 AM - 6:00 PM, extended on event nights
- Arrive at least 30 minutes before event start time
- Valid photo ID required for ticket pickup
- Tickets held under name provided at purchase

- Complimentary parking available in resort parking areas
- Valet parking available (fees may apply)
- Multiple surface lots and parking structures on-site
- Accessible parking spaces available near entrance
- Overflow parking available during high-demand events

- ADA-compliant seating throughout venue
- Wheelchair accessible sections available
- Companion seating available
- Accessible restrooms on-site
- Service animals welcome
- Contact venue in advance for specific accessibility needs at (315) 361-7469

- Valid ticket required for entry
- Arrive early for best experience
- Outside food and beverages may be restricted; check event-specific policies
- Professional cameras and recording devices subject to restrictions
- Smoking permitted only in designated areas
- Venue policies subject to change; verify current policies before attending

- Age restrictions vary by event type and rating
- Infants may require tickets depending on event
- Children under 18 may require adult supervision
- Specific age policies determined by performer/promoter
- Contact box office for child-specific ticket information
- Some events may have content warnings for younger audiences