- Main Reception: +351 220 940 940
- Ticket Office: +351 220 940 950
- Customer Service: Available during business hours

- Will-Call Window: Located at main box office entrance
- Hours: 2 hours before event start until event begins
- ID Required: Valid identification must be presented
- Advance Booking: Tickets held under purchaser's name
- Phone Notification: Contact venue for reservation confirmation

- On-site Parking: Limited spaces available in venue parking area
- Fee-Based: Parking charges apply
- Alternative Parking: Multiple public car parks within 500m radius
- Public Transportation: Close to Porto Metro stations (Red and Violet lines)
- Street Parking: Available in surrounding neighborhoods
- Disabled Parking: Reserved spaces near main entrance

- Wheelchair Access: Designated wheelchair spaces throughout venue
- Accessible Entrances: Main entrance with ramp access
- Accessible Restrooms: Available on multiple levels
- Companion Seating: Seats available for accompanying persons
- Elevators: Access to different seating levels
- Advance Notice: Recommended for specialized accessibility needs
- Contact Venue: +351 220 940 940 for specific arrangements

- Doors Open: 30-60 minutes before event start time
- Admission: Valid ticket required for entry
- ID: May be required for certain events or age-restricted shows
- Bag Policy: Small bags and purses permitted; security screening required
- Prohibited Items: No outside food, beverages, or professional cameras
- Conduct: Respectful behavior required; disruptive guests subject to removal
- Photography: Personal photos allowed unless prohibited for specific events
- Smoking: Prohibited inside venue; designated smoking areas outside

- Age Restrictions: Varies by event type and content rating
- Ticket Requirements: Children require valid ticket regardless of age
- Infant Policy: Typically free for children under 2 years (no seat)
- Accompanied Minors: Children must be supervised by adult (18+)
- Age-Specific Events: Some shows have minimum age requirements
- Family Zones: Family-friendly seating areas available for select events
- Consent: Parent/guardian consent required for minors at restricted events
- Contact Venue: Verify age policies when booking children's tickets

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* Not inclusive of taxes and fees
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