- Main Box Office: (815) 968-5222
- General Venue Information: (815) 966-5222

- Located at main box office entrance
- Valid photo ID required for pickup
- Tickets available 1 hour before event start time
- Can be collected by original purchaser or authorized representative

- On-site parking available
- Street parking in downtown Rockford
- Nearby public parking garages
- ADA parking spaces near venue entrance
- Typical parking fee: $5-$10 per event

- Wheelchair accessible seating locations
- Companion seats available
- Elevators to multiple levels
- Assistive listening devices upon request
- Located near venue entrance and restrooms

- No outside food or beverages
- Clear bag policy for most events
- No weapons permitted
- Valid ticket required for entry
- Professional cameras and recording devices prohibited

- Children under 2 typically free if seated on parent's lap
- Children 3+ require full-price ticket
- Some events may have specific age restrictions
- Parental discretion advised for mature content shows

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* Not inclusive of taxes and fees
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