Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
This event may include immersive elements such as seat haptics, movement sensations, flashing lights, intense lighting, visual effects, loud noises, and atmospheric simulations. Such elements may aggravate certain medical or physical conditions, and guests should take into consideration these elements, including if they have a history of discomfort or physical symptoms when experiencing them. Visit the Sphere FAQs on thespherevegas.com closer to your event date for the latest event information.
- Main Box Office: (702) 731-7333
- Guest Services: (702) 731-7777
- For general inquiries, call during business hours Monday through Sunday
- Will Call window located at the main box office
- Hours: 10:00 AM - 10:00 PM daily
- Arrive at least 30 minutes before event start time
- Valid government-issued photo ID required for ticket pickup
- Tickets held under guest's last name
- Self-parking available in adjacent Venetian/Palazzo parking structures
- Valet parking services available
- Street parking limited in immediate vicinity
- Paid parking rates apply
- Accessible parking spaces available near entrance
- Wheelchair accessible seating throughout venue
- Companion seating available
- Accessible restrooms on premises
- Elevator access to all levels
- Accessible entrance from parking areas
- Contact box office in advance to request specific accessible seats
- Valid ticket required for entry
- No re-entry after leaving venue
- Outside food and beverages not permitted
- Professional cameras and recording devices prohibited (except personal use cameras at select events)
- Arrive early to allow time for security screening
- Age restrictions apply to certain shows
- Bag check may be required at entrance
- Age and height restrictions vary by show
- Some events require children to have their own paid ticket
- Lap seating typically not available
- Children under 18 may require adult supervision (varies by event)
- Check specific show policies at time of booking
- Parental discretion advised for content ratings
