- Main Box Office: (502) 584-7777
- Administrative Office: (502) 584-7690
- Located at main box office entrance
- Identification required for pickup
- Open 90 minutes before performance start time
- Tickets can be retrieved by original purchaser or authorized representative
- On-site parking garage available
- Street parking in downtown Louisville
- Nearby public parking lots
- ADA designated parking spaces near main entrance
- Evening event parking rates may vary
- Wheelchair accessible seating
- Companion seats adjacent to wheelchair spaces
- Assistive listening devices available
- Located on multiple levels of the venue
- Must be reserved in advance through box office
- No outside food or beverages
- Professional cameras/recording devices prohibited
- Business casual attire recommended
- Late seating during performance breaks
- No refunds or exchanges without special circumstances
- Children 5 and under generally not permitted
- Exceptions for family-friendly shows
- Children must have individual ticket
- Booster seats available upon request
- Parents responsible for child's behavior