Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
- Main Box Office: (859) 233-3535
- Administrative Office: (859) 425-8800
- Located at main box office entrance
- Valid photo ID required for pickup
- Can be retrieved up to 1 hour before event start time
- Unclaimed tickets revert to venue 30 minutes before event
- On-site parking available
- Street parking in surrounding downtown area
- Nearby public parking garages
- Handicap parking designated near main entrance
- Average parking fee: $5-$10 per event
- Wheelchair accessible sections
- Companion seats available
- Assistive listening devices provided
- Service animal friendly
- Located near main entrance and restrooms
- No outside food or beverages
- No recording devices
- Electronic devices must be silenced
- Professional cameras not permitted
- All attendees require a ticket, including children
- Children under 3 not recommended
- Children 3+ must have individual ticket
- Suggested age limits vary by performance type
- Parents responsible for child's behavior
- No infant/toddler admission for adult-oriented events