Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
- Main Box Office: (330) 945-9400
- Ticketing Support: (216) 771-9000
- Located at main entrance
- Open 90 minutes before event start time
- Valid photo ID required for pickup
- Original confirmation or order number necessary
- On-site parking available
- Standard parking: $10-15 per vehicle
- Preferred/VIP parking closer to venue: $20
- Carpooling recommended during peak events
- Wheelchair accessible sections
- Companion seats available
- ADA compliant facilities
- Assistance available upon request
- No outside food or beverages
- No professional cameras
- Dress appropriately for outdoor venue
- Lawn seating requires personal blankets/chairs
- No pets (service animals exempt)
- Children under 3 typically free with paying adult
- Children 3-12 often require child ticket
- Recommended age varies by performance
- Parental discretion advised for complex/loud performances
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