- Main venue line: +49 (0)221 801-8944
- Best calling hours: Tuesday-Sunday, 4:00 PM - 11:00 PM
- For event inquiries: Contact via website or email preferred

- Advance ticket purchase recommended via website or ticketing partners
- Guest list inquiries: Contact venue 48 hours in advance
- ID required for all attendees at entry
- Arrive early during peak events for expedited entry

- On-site parking available in Die Kantine Complex
- Limited street parking in surrounding Cologne district
- Public parking garage nearby (paid)
- Bicycle parking available
- Public transportation recommended (U-Bahn/S-Bahn access)

- Wheelchair accessible entrance available
- Accessible restroom facilities provided
- Ground floor seating options for mobility assistance
- Limited reserved wheelchair spaces
- Advance notice recommended: Contact venue for specific accommodations

- Valid ID required for entry
- Dress code: Smart casual; specific dress codes may apply for themed events
- No outside beverages permitted
- Photography/recording restrictions may apply during events
- Venue reserves right of admission
- Age restrictions may vary by event type

- Daytime events: Children welcome with adult supervision
- Evening/night events: 18+ typically required
- Special family/matinee events may allow younger attendees
- Check specific event details for age restrictions
- Parental consent and ID required for minors

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* Not inclusive of taxes and fees
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