- Main Box Office: (713) 230-1600
- For general inquiries and ticket information, call during business hours
- For accessible seating requests, ask for the guest services department
- Will Call window located at main box office entrance
- Open 1 hour before event start time through event start
- Valid photo ID required for ticket pickup
- Tickets must be picked up under the name provided at purchase
- Lost tickets can be reissued at Will Call with proof of purchase
- Limited on-site parking available
- Street parking available in surrounding downtown Houston area
- Recommend using paid parking lots within walking distance
- Valet parking may be available for select events
- Public transportation via Metro recommended for major events
- ADA accessible seating available throughout the venue
- Wheelchair and accessible spaces provided
- Companion seating available
- Accessible restrooms on premises
- Elevator access to all levels
- Contact guest services in advance at (713) 230-1600 for specific accommodation requests
- Valid ID required for entry
- No outside food or beverages permitted
- No professional recording devices allowed
- Arrive early for security screening
- Respect venue policies for specific events
- Refund and cancellation policies apply per event
- Age restrictions may apply to certain events
- Age restrictions vary by event and content
- Children under 2 may be permitted without ticket per venue discretion
- Valid ID not required for children
- Children must be supervised by adult at all times
- Some events have explicit age/maturity recommendations
- Contact venue for specific children's event policies
- Stroller accommodation dependent on venue capacity during event
