- Main Contact: (704) 919-5300
- Box Office: (704) 919-5304
- Located at main entrance box office
- Valid photo ID required for pickup
- Tickets available 1 hour before event start
- Unclaimed tickets released 30 minutes before event
- Free on-site parking
- Dedicated venue parking lot
- Overflow parking available in adjacent Ballantyne Village
- Recommended to arrive 45 minutes early during peak events
- ADA compliant venue
- Wheelchair accessible spaces
- Companion seating available
- Assistive listening devices upon request
- No outside food or beverages
- Bags subject to search
- No re-entry policy
- Must be 18+ for most events (varies by performance)
- Children under 12 require adult supervision
- Age restrictions vary by event type
- Some shows may have specific minimum age requirements
- Infant/lap child policies determined by individual event