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- Main Venue: (315) 361-7711
- Ticket Information: (800) 771-7711

- Located at main box office entrance
- Valid photo ID required for pickup
- Arrive minimum 1 hour before event start time
- Tickets can be held up to 1 hour before event

- Free parking available on-site
- Dedicated event parking lots
- Complimentary valet parking for select events
- Well-lit and monitored parking areas

- Wheelchair accessible seating available
- Companion seats next to accessible spaces
- Elevators to all levels
- Staff assistance for patrons with disabilities

- No outside food or beverages
- No professional cameras or recording devices
- Age restrictions may apply depending on event
- Clear bag policy enforced
- No smoking inside venue

- Children under 2 typically free on lap
- Some events 18+ or 21+
- Recommended age limits vary by performance type
- Parental discretion advised for mature content events

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