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- Main Contact: (704) 916-8970
- Box Office: (704) 916-8970

- Located at main box office entrance
- Bring valid photo ID
- Tickets can be picked up starting 1 hour before event
- Original confirmation or order number required

- On-site parking available
- AvidXchange Music Factory parking lot
- Street parking in surrounding area
- Some nearby paid parking structures
- Recommended to arrive early for best parking options

- Wheelchair accessible areas
- Companion seating available
- Elevator access to different levels
- ADA compliant restrooms
- Staff trained to assist patrons with disabilities

- No outside food or drinks
- Valid government-issued ID required for entry
- No large bags or backpacks
- No professional camera equipment
- Must be 18+ or accompanied by guardian for most shows

- Age restrictions vary by event
- Some shows 18+, some 21+
- Children under 12 typically require adult supervision
- Always check specific event details for age requirements