- Main Box Office: (413) 637-1600
- Ticket Services: (888) 266-1200
- Located at Main Box Office
- Available 1 hour before performance
- Valid Photo ID required for pickup
- Can be retrieved under purchaser's name
- On-site parking available
- Free parking for most concerts
- Designated accessible parking near entrances
- Shuttle services during peak performances
- Wheelchair accessible seating in multiple sections
- Companion seats available
- Assistive listening devices provided
- Ground level entry points
- No outside food or beverages
- Photography/Recording prohibited during performances
- Business casual attire recommended
- No pets allowed (except service animals)
- Electronic devices must be silenced
- Children 5 and older welcome at most performances
- Classical concerts typically recommend age 7+
- Some family/youth concerts specifically designed for children
- Quiet, attentive behavior expected