Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Stadium Office: (212) 555-ICON
- Ticket Information: (212) 555-8226
- Located at Main Ticket Entrance
- Open 2 hours before event start time
- Valid Photo ID required for pickup
- Reservation confirmation number needed
- On-site Parking Available
- Designated Handicap Parking Zones
- Parking Fee: $15-$25 depending on event
- Limited street parking nearby
- Wheelchair Accessible Seating
- Companion Seats Adjacent to Wheelchair Spaces
- Elevators to All Levels
- ASL Interpretation Available with Prior Notice
- No Outside Food or Beverages
- Clear Bag Policy Enforced
- No Weapons
- No Professional Camera Equipment
- No Smoking Inside Venue
- Children Under 2 Free on Lap
- Children 3-12 Require Ticket
- Recommended Age Limits Vary by Event
- Parental Supervision Mandatory
If you missed your chance to buy tickets for the World Cup's Vancouver matches, fret not — there are still a few ways to get in before the action kicks off at BC Place
Apr 20, 2026