Orlando Solar Bears

- Main venue and box office line: check the official Kia Center website or the Orlando Magic site for the current number
- Ticketing questions: contact the official ticketing provider listed on the event page
- Event-day inquiries: staff are typically available through the venue's main line during business hours
- Accessibility assistance: ask for the guest services or accessibility line when booking

- Location: will call window at the venue box office, usually near the main entrance
- Pickup: bring the purchasing credit card and a valid government-issued photo ID
- Confirmation: bring the order confirmation number or email
- Timing: will call usually opens before the event and may close shortly after showtime begins
- Mobile tickets: most tickets can be accessed directly in the ticketing app without visiting will call

- On-site and nearby garages: several downtown Orlando parking garages are within walking distance of the venue
- Pre-purchase: parking can often be reserved online through the venue or event provider
- Cost: event-day rates are typically higher than daily rates and vary by event
- Rideshare and taxi: dedicated pickup and drop-off zones are usually designated near the venue
- Accessible parking: designated ADA spaces are available in nearby garages and lots; a valid disabled parking placard or plate is required
- Arrival: allow extra time for traffic, especially for sold-out events

- ADA-compliant seating: wheelchair and companion seating is available in multiple sections throughout the arena
- Booking: accessible seats can usually be reserved through the box office or ticketing platform's accessibility filter
- Companion seats: seats for companions are typically offered alongside wheelchair spaces
- Elevators and ramps: accessible routes and elevators connect all levels
- Restrooms: accessible restrooms are located throughout the venue
- Assistance: service animals are welcome, and assistive listening devices may be available upon request

- Bag policy: bag size and clear-bag requirements may apply; check the event listing before arriving
- Security screening: all guests are subject to bag checks and metal detector screening upon entry
- Prohibited items: weapons, outside food and beverages, and large objects are typically not permitted
- Re-entry: re-entry policies vary by event, so keep your ticket for admission to the venue
- Conduct: guests must follow staff instructions and venue codes of conduct
- Recording and photography: restrictions may apply depending on the performer or event
- Age and ID: a valid photo ID may be requested for certain events and alcohol purchases

- Ticket requirements: children generally need their own ticket, and age-based pricing may apply
- Lap children: children under a specified age (often under 2) may be admitted without a seat, depending on the event
- Supervision: children under 18 must be accompanied by an adult at all times
- Strollers: small strollers are typically permitted, but larger ones may need to be checked or are restricted
- Hearing protection: earplugs or ear protection may be recommended for loud events
- Event-specific rules: age restrictions can vary by performance, so review the event listing before purchasing