The Event Organizer has had to postpone your event. Please hold onto your tickets as they will be valid for the new date. You can locate your tickets by signing in to your online account. If your event is eligible for a refund or credit, those options will be visible within the Event Details of your order. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
For suite inquiries, please call 407-447-2140.
- Main Office: (407) 933-3036
- Event Information: (407) 262-1000
- Located at main entrance ticket window
- Valid photo ID required for pickup
- Arrive at least 60 minutes before event start time
- Tickets can be retrieved by primary purchaser or authorized representative
- On-site parking available
- Standard parking fee: $10-$15 per vehicle
- Handicap parking near main entrance
- Shuttle services may be available for large events
- Wheelchair accessible seating locations
- Companion seats adjacent to wheelchair spaces
- Assistive listening devices available
- Must be purchased through venue's accessibility coordinator
- No outside food or beverages
- Clear bag policy enforced
- No weapons permitted
- No re-entry once exiting venue
- Valid government-issued ID required for age-restricted events
- Children under 3 typically free with paying adult
- Children 3-12 often require child ticket
- Accompanied by adult guardian
- Some events may have specific age restrictions
