Ramon Ayala

Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
EagleBank Arena now has a CLEAR BAG POLICY: Bags must be clear plastic, vinyl, or PVC with no obstructed inside pockets. Bag must not exceed 12"x12"x6". A clutch style bag/purse (non-clear) is also allowed and must not exceed 5"x7". Full details at EagleBankArena.com. Everyone age 2 and older must have a ticket. Prices subject to change.

General Information ...703-993-3000 Group Sales...202-661-5061

- Located at main box office entrance
- Valid Photo ID required for pickup
- Opens 90 minutes before event start time
- Ticket purchaser must be present or provide authorization

All surface parking lots are free. To park in a garage will cost an hourly fee.

Accessible seating can be purchased online at ticketmaster.com or by calling the EagleBank Arena Box Office at 703-993-3035.

- No outside food or beverages
- Clear bag policy in effect
- No weapons
- No professional cameras
- Valid ticket required for entry
- No re-entry once exiting

For most events children age 2 and older must have a ticket. Some children's shows require children age 1 and older to purchase a ticket. Check the specific event for more information.