Romeo Santos

Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.

- Main Box Office: (214) 665-4500
- Customer Service: (214) 665-4797
- Suite Services: (214) 665-4750
- For ticketing inquiries, call during business hours or visit the box office at 2500 Victory Avenue

- Will Call window located at the main box office entrance
- Hours: 1.5 hours before event start time through event start
- Valid photo ID required for ticket pickup
- Tickets must be picked up under the name on the reservation
- For questions, contact box office at (214) 665-4500

- Multiple parking options available including:
- Victory Avenue Garage (directly adjacent)
- American Airlines Center underground parking
- Surrounding street parking and lots in Victory Park
- Valet parking available
- Handicap accessible parking spaces available
- Fees vary; typical rates $15-$30 depending on event
- Parking validation may apply for suite holders

- Wheelchair accessible seating throughout the venue
- Accessible restrooms available on all levels
- Companion seating available with wheelchair spaces
- ADA compliant elevators and ramps
- Priority accessible parking in garage
- Accessible entrances on Victory Avenue and Main Street
- For ADA accommodations, contact (214) 665-4797

- Valid ID required for entry
- Bags subject to search upon entry
- Prohibited items include weapons, outside food/beverages, and professional cameras
- No re-entry allowed
- Venue policies vary by event type (sports, concerts, shows)
- Age restrictions may apply to certain events
- Smoking only in designated outdoor areas
- Be prepared for security screening

- Children under 2 generally admitted free (lap seating)
- All children over 2 require a ticket
- Infants permitted with parent/guardian
- Family-friendly events clearly marked
- Age restrictions apply to some events
- Check specific event policies for age requirements
- Supervised childcare not available at venue
- Diaper-changing facilities available in restrooms