Swan Lake

- Main line: +52 (442) 238-5000
- Box Office: +52 (442) 238-5050
- Available during business hours for inquiries and ticket reservations

- Tickets available for pickup at main box office
- Bring valid identification and booking confirmation
- Pickup opens 1 hour before event start time
- Pre-ordered tickets can be collected up to 24 hours before event
- Lost tickets can be reported at will call window

- On-site parking available in the facility lot
- Limited spaces - arrive early for events
- Parking validation may be available with ticket purchase
- Street parking available in surrounding areas
- Accessible parking spaces reserved for persons with disabilities
- Nominal fee may apply for parking

- Wheelchair accessible areas throughout the venue
- Designated accessible seating sections available
- Accessible restrooms on multiple levels
- Elevator access to all performance areas
- Companion seating available adjacent to accessible spaces
- Advance notice recommended for special accessibility needs
- Accessible entrance at main lobby

- No outside food or beverages permitted (exceptions for medical needs)
- Photography and recording prohibited during performances
- Arrive 15-20 minutes before event start time
- Appropriate attire recommended for formal events
- Phones on silent mode during performances
- Bags subject to security screening
- Re-entry not permitted after initial venue entry
- Respect quiet zones and staff instructions

- Children under 5 may not be permitted for certain performances
- Age restrictions vary by event type and content
- Child tickets available at reduced rates
- Children must be supervised by an adult at all times
- Booster seats not available in seating areas
- Special family-friendly performances scheduled regularly
- Check event details for specific age requirements and restrictions