The Palmer Squares

- Main Venue Line: (905) 641-1455
- For event inquiries and ticket information, call during business hours
- Leave a voicemail if lines are busy and expect a callback within 24 hours

- Will-Call window opens 1 hour before event start time
- Bring valid photo ID and confirmation email or booking reference
- Tickets held under name provided at purchase
- Unclaimed tickets may be released 15 minutes before show start

- Limited on-site parking available
- Street parking in downtown St. Catharines near venue
- Nearby public lot: St. Catharines Civic Centre parking garage (short walk)
- Recommend arriving early during peak events for optimal parking

- Wheelchair accessible seating throughout venue
- Accessible washroom facilities available
- Companion seating provided near accessible spots
- Contact venue in advance for specific accessibility needs
- Service animals welcome; advance notice appreciated

- Valid ID required for entry to age-restricted events
- No outside food or beverages permitted
- Doors close once event begins; late entry at staff discretion
- Recording and professional photography prohibited unless authorized
- Respect venue code of conduct and staff instructions
- Refund policy: typically non-refundable; exchanges subject to availability

- Children welcome at all-ages events; check event classification
- Ages 0-2 may sit on lap without ticket for some events
- Children 3+ typically require own ticket
- Parental supervision required at all times
- Age-restricted events (18+/19+) require valid ID; no minors admitted
- Children's area or family seating available for select events