- Main Box Office: (804) 643-2300
- For group sales and special inquiries: (804) 643-2300
- Hours: Available during business hours, typically 10 AM - 6 PM Monday-Friday
- Will-call window located at main box office entrance
- Hours: Opens 1-2 hours before event start time
- Valid photo ID required for ticket pickup
- Tickets held under name on reservation
- Arrive early to allow time for processing
- Street parking available on surrounding Richmond streets
- Nearby paid parking lots and garages within walking distance
- Limited on-site parking; recommend using public parking facilities
- Accessible parking spaces available for patrons with disabilities
- Public transportation options available via GRTC buses
- Wheelchair accessible seating throughout the theater
- Accessible restrooms available
- Elevator access to all levels
- Companion seating available alongside accessible spaces
- ASL interpretation and assistive listening devices available upon request
- Reserve accessible seating in advance by calling box office
- Valid ticket required for entry
- Arrive 15-30 minutes before show time
- No re-entry after leaving the venue
- Outside food and beverages generally not permitted
- Bags and large items subject to security screening
- Photography and recording policies vary by event; check specific event details
- Professional cameras typically not allowed
- Children of all ages permitted but may require ticket depending on event
- Infants may be free if held throughout performance (venue dependent)
- Children's tickets available at reduced rates for select events
- No unattended children allowed
- Parents responsible for child behavior during performance
- Age restrictions may apply to specific events; verify with venue prior to purchase
