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- Main Office: +32 (0)16 54 76 76
- Customer Service: Available during festival dates
- Email: info@werchter.be
- Contact hours: Monday-Friday 9:00 AM - 5:00 PM
- Ticket Collection: Available at main entrance gates
- Hours: Opening time through 30 minutes before main headliners
- Required Documents: Valid ID matching ticket holder name
- Pre-registration: Recommended to register tickets online before arrival
- Wristbands: Collected at will-call if purchased in advance
- Free Parking: Available for day visitors
- Shuttle Bus: Free shuttle service from parking to venue
- Camping Parking: Included with camping packages
- Limited Spots: Arrive early during peak days for optimal parking
- Accessibility: Designated parking for persons with disabilities
- No overnight parking for day visitors
- Wheelchair Access: Designated accessible viewing areas with level ground
- Companion Seating: Free admission for one caregiver per person with disability
- Accessible Facilities: Wheelchair-accessible restrooms throughout venue
- First Aid: Medical facilities available on-site
- Advance Notice: Recommend contacting organizers 2 weeks prior for specific needs
- Age Restrictions: Minimum age 14 years (with restrictions)
- Children Under 14: Free admission but must be supervised by adult
- Behavior: No disruptive conduct; respect other attendees
- Recording: Personal use only; no commercial recording permitted
- Glass/Bottles: Not allowed; use cups provided
- Illegal Substances: Strictly prohibited; subject to removal and legal action
- Weather: Event continues in rain; appropriate clothing recommended
- Camping Rules: Check-in from 2:00 PM; quiet hours after midnight
- Children Under 6: Free admission; no wristband required
- Children 6-13: Reduced ticket price available; requires supervision
- Children 14+: Full price tickets required
- Family Areas: Designated family camping zones available
- Lost Children: Report to information booth immediately
- Medical Needs: Child health services available at medical tent
- Supervision: Children under 13 must remain with authorized adult at all times
