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Under 18s must be accompanied by an adult over 18. All under 18s must be accompanied by an adult ticket holder (aged 18 or over). No unaccompanied under 18s are allowed on site. A max of 6 tickets per person and per household applies. Tickets in excess of 6 will be cancelled.

- Main Reception: +44 29 2087 8100
- Visitor Information: +44 29 2087 8104

- Ticket collection at main castle entrance
- Bring booking confirmation or ID
- Collection available up to 30 minutes before closing time

There is no parking available at the venue.

- Wheelchair accessible routes throughout castle grounds
- Adapted toilets available
- Some areas with limited mobility access
- Free carer admission for visitors with disabilities

- No pets (except service animals)
- Photography permitted without flash
- No smoking on castle premises
- Respectful behavior required
- Large bags must be checked at reception

- Children under 5 enter free
- Supervised children welcome
- Family-friendly guided tours available
- Child activity trails and educational programs
- Reduced ticket rates for children and families

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* Not inclusive of taxes and fees
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