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- Main Number: +49 40 3006-1 (Hamburg Station Information)
- Customer Service: Available during operating hours
- Emergency Services: 112

- Ticket Collection: Available at main ticket counter
- Operating Hours: 06:00 - 22:00 daily
- Valid ID required for pickup
- Advanced reservation recommended for group bookings

- Parking Garage: Available at station complex
- Capacity: Limited spaces
- Payment: Hourly and daily rates apply
- Duration: Up to 4 weeks maximum
- Note: Central location with excellent public transport alternatives

- Wheelchair Access: Lifts and ramps throughout station
- Accessible Restrooms: Multiple locations available
- Reserved Seating: Available in station waiting areas
- Assistance: Staff available to help passengers with mobility needs
- Accessible Platforms: Main platforms equipped with wheelchair access

- Security Screening: Standard security protocols apply
- Luggage: Standard size bags permitted
- Pets: Allowed in carriers or on leash
- Food & Beverages: Permitted in designated areas
- Smoking: Designated smoking zones only
- Photography: Permitted for personal use

- Age Policy: Children under 6 travel free on some services
- Supervision: Children under 14 require adult accompaniment
- Strollers: Permitted throughout station
- Family Areas: Quiet zones available
- Restrooms: Family facilities with changing stations available