Venue Details

- Main Box Office: +52 55 5237 4000
- Customer Service: +52 55 5237 4100

- Located at main entrance box office
- Valid government-issued photo ID required
- Original purchase confirmation
- Pickup available 2 hours before event start
- Group ticket pickups require lead purchaser's ID

- On-site parking available
- Covered parking garage
- Rates: $10-$20 USD depending on event
- Disability parking near main entrance
- Recommended to arrive early during major events

- Wheelchair accessible seating
- Companion seats available
- Elevator access to all levels
- Trained staff to assist guests with disabilities
- ADA compliant facilities

- No outside food or drinks
- Bag size limited to 12x12 inches
- No professional cameras
- Valid ticket required for entry
- No re-entry policy
- Dress code may apply for certain events

- Children under 3 typically free
- Children 3-12 require ticket
- Recommended age limits vary by event
- Parental guidance suggested for mature content
- No unaccompanied minors under 16