Venue Details

- Main Box Office: +52 (55) 5080-8700
- General Information: +52 (55) 5080-8000
- Customer Service: Available during business hours

- Will Call window located at main Box Office entrance
- Hours: 2 hours before event until event start time
- Valid photo ID required for ticket pickup
- Tickets must be picked up under the name they were purchased

- On-site parking: Available in multiple lots
- Capacity: Approximately 3,000 parking spaces
- Parking fee: Approximately $50-100 MXN per vehicle
- Valet parking: Available for premium events
- Street parking: Limited availability in surrounding area
- Accessible parking: Reserved spaces near main entrance

- Wheelchair accessible sections: Available throughout venue
- Accessible restrooms: Multiple locations
- Companion seating: Available adjacent to accessible sections
- Accessible parking: Reserved spots near main entrance
- Elevator access: Available to all seating levels
- Service animals: Welcome with proper documentation

- Valid ticket required for entry
- No outside food or beverages
- Professional cameras and recording devices prohibited
- Prohibited items: Glass containers, weapons, illegal substances
- Dress code: Varies by event
- Arrive early for security screening
- Bags subject to inspection
- Venue policies subject to event-specific regulations

- Age restrictions: Vary by event type and rating
- Infant policy: Children under 2 may enter free (subject to event)
- Ticket required: Most children 2+ need valid ticket
- Supervision: Children must be accompanied by responsible adult
- Height restrictions: May apply for certain events
- Age-restricted events: Some concerts/shows restricted to 18+
- Family-friendly events: Typically allow children of all ages