- Main reception: +52 (81) 8345-9000
- Event information line: +52 (81) 8345-9010
- Located at main entrance lobby
- Valid photo ID required for ticket pickup
- Arrive minimum 1 hour before event start time
- Tickets can be collected by original purchaser or authorized representative
- Dedicated parking lot on-site
- Capacity for approximately 200 vehicles
- Parking fee: 50 pesos per entry
- Disabled parking spaces near main entrance
- Valet parking available for select events
Ubicado el área 3 filas de la parte baja del aforo.
- No outside food or drinks
- Professional cameras/recording equipment prohibited
- Minimum age varies by event (typically 6+)
- Dress code: Smart casual
- No smoking inside venue
- Mobile phones must be silenced
- Children under 5 generally not permitted
- Exceptions for family-friendly performances
- Children must have individual ticket
- Parental supervision required
- Booster seats available upon request