- Main Guest Services: +44 (0)333 321 0012
- Booking Line: +44 (0)333 321 0088
- Located at main entrance ticket plaza
- Bring booking confirmation
- Valid photo ID required
- Tickets can be collected 30 minutes before park opening
- Standard car parking included with ticket
- Disabled parking near main entrance
- Coach and large vehicle parking available
- Shuttle services within parking areas
- Wheelchair accessible rides
- Assisted boarding for most attractions
- Dedicated accessibility pass available
- Special access routes for mobility-impaired guests
- No outside food or drinks
- Appropriate theme park attire required
- No professional cameras
- Height and safety restrictions on rides
- No smoking within park premises
- Children under 3: Free entry
- Height-based ride restrictions
- Child swap facilities available
- Supervised areas for younger children
- Family-friendly dining options
