American Airlines Center

- Main Venue: (214) 665-4797
- Ticket Sales: (214) 665-4700
- Guest Services: (214) 665-4797
- For specific event inquiries, call during business hours Monday-Friday, 9 AM - 5 PM

- Will Call window located at main entrance
- Open 2 hours before event start time
- Valid photo ID required for ticket pickup
- Tickets held under name of purchaser
- Allow 15-30 minutes for processing
- Arrive early during peak event times
- Tickets must be picked up day of event

- On-site parking garage available
- Multiple surface lots nearby on Victory Avenue
- Preferred parking available for premium ticket holders
- Valet parking services available
- EV charging stations available in parking facility
- Parking rates vary by event and lot location
- Recommend arriving 1-2 hours early for convenient parking

- Wheelchair accessible seating throughout venue
- Designated ADA parking spaces in parking garage
- Accessible restrooms on all levels
- Accessible entrance at main entry
- Companion seating available with accessible seats
- Accessible concessions and suite areas
- Service animal-friendly policies
- Contact Guest Services at (214) 665-4797 for accessibility requests

- No outside food or beverages permitted
- Professional cameras and recording devices restricted (event-dependent)
- Bags subject to security screening
- Smoking prohibited inside venue
- Strict bag policy: small bags only (14" x 14" or smaller)
- No weapons, illegal substances, or hazardous items
- Arrive early for security screening
- Follow venue staff instructions
- Events may have restricted clothing or conduct policies

- Children of all ages permitted at most events
- Infant lap tickets available for select events
- Children under 2 typically free (in some events)
- Child tickets available at discounted rates
- No unattended minors policy
- Children must be supervised at all times
- Age restrictions apply to certain concerts/events (verify per event)
- High chairs/strollers permitted but may have size restrictions
- Family restrooms available for parent/child convenience