Bank of Springfield Center

- Main Box Office: (217) 787-0777
- Group Sales: (217) 787-0777 ext. 224
- Premium Seating: (217) 787-0777 ext. 225

- Will Call window located at main box office entrance
- Hours: Open 2 hours prior to event start time through event end
- Photo ID required for ticket pickup
- Tickets must be picked up in purchaser's name
- Call (217) 787-0777 for pickup confirmations

- Ample parking available in adjacent surface lots
- Parking garage located nearby with multiple levels
- Street parking available in surrounding downtown area
- Discounted parking rates for event attendees in designated lots
- ADA accessible parking spaces near main entrance

- ADA compliant seating throughout venue
- Wheelchair accessible sections in all price categories
- Transfer seating available for guests with mobility challenges
- Accessible restrooms on main and upper levels
- Priority entrance for patrons with mobility devices
- Companion seating available adjacent to accessible spaces

- No smoking inside venue
- Outside beverages and food not permitted
- Professional cameras and recording devices prohibited unless authorized
- Doors open 30 minutes prior to event start
- Bag policy: Small bags permitted; oversized bags subject to inspection
- Respect for other patrons required; disruptive behavior will result in removal

- Children under 2 typically free if held on lap; ticket may be required for events with assigned seating
- All children must have a ticket for reserved seat events
- No unattended minors permitted in venue
- Children's pricing available for select events
- Booster seats not provided; parents responsible for child supervision
- Infant strollers permitted but may require storage in designated areas during events