Edwin J. Thomas Performing Arts Hall at Playhouse Square - Complex

- Main Box Office: (330) 253-7387
- General Information: (330) 253-7387
- Hours: Monday-Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 2:00 PM
- For after-hours inquiries, use the online contact form at playhousesquare.org

- Location: Playhouse Square Box Office or designated will-call window at Edwin J. Thomas Hall
- Hours: Box Office hours (Monday-Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 2:00 PM)
- Pickup: Available from 1 hour before performance start time
- Required ID: Photo identification required for ticket pickup
- Tickets must be picked up under the name on the reservation

- On-Site Parking: Playhouse Square Parking Garage nearby with multiple levels
- Street Parking: Limited street parking available in downtown Akron
- Validation: Check with venue about parking validation for ticket purchases
- Accessible Parking: Designated handicap-accessible spaces available
- Rates: Standard downtown parking rates (confirmation recommended)
- Alternative: Public transit via METRO Akron available

- Wheelchair Accessible: Designated wheelchair seating in multiple sections
- Orchestra Level Access: Fully accessible seating available
- Companion Seating: Available adjacent to wheelchair spaces
- Elevators: Building elevators available for multi-level access
- Accessible Restrooms: ADA-compliant facilities throughout the venue
- Assistive Listening: Devices available upon request
- Booking: Contact box office at (330) 253-7387 to request accessible seating when purchasing tickets

- Arrive Early: Plan to arrive 30-45 minutes before performance start time
- Tickets Required: Valid tickets required for all attendees
- Age Policy: All persons require a ticket regardless of age
- Dress Code: Business casual to formal (varies by event)
- Outside Food/Beverages: Outside food and drinks generally not permitted
- Venue Concessions: On-site food and beverage available for purchase
- Prohibited Items: No weapons, recording devices, or professional cameras
- Mobile Devices: Silence phones; photography/video recording not permitted during performances
- Bag Policy: Small bags and purses permitted; subject to inspection

- Ticket Requirements: All children require valid tickets
- Age Restrictions: Check specific show requirements (some performances may have age recommendations)
- Lap Sitting: Infants may sit on laps, but a ticket is still typically required for reserved seating
- Behavior Expectations: Children must remain seated and quiet during performances
- Crying/Disruption: Disruptive children may be asked to leave
- Matinee Shows: Family-friendly matinee performances often recommended for children
- Pre-Show Guidance: Review show content with children prior to attendance
- Contact Box Office: Call (330) 253-7387 for age-appropriateness questions