Hong Kong Convention & Exhibition Centre

- Main Reception: +852 1833 344
- General Enquiries: +852 2582 8888
- Box Office: +852 2582 8888 ext. 1
- Customer Service available during business hours

- Will-call tickets available at the main box office
- Box office location: Ground Floor, near main entrance
- Valid photo identification required for ticket collection
- Collect tickets at least 30 minutes before event start time
- Lost tickets must be reported immediately for reissuance

- Multi-level car park available on-site
- Approximately 700+ parking spaces
- Parking charges apply (approximately HKD 40-60 per entry)
- Valet parking services available during major events
- Wheelchair accessible parking spaces near entrances
- EV charging stations available
- Access via Convention Avenue or Harbour Road

- Dedicated wheelchair and mobility-impaired seating areas
- Accessible washrooms on all levels
- Elevators and accessible routes throughout venue
- Accessible parking spaces adjacent to main entrances
- Companion seating available
- Guide dog accommodation permitted
- Request accessibility assistance when booking tickets

- Valid admission ticket required for entry
- Bags and personal items subject to security screening
- No outside food and beverages allowed (exceptions for medical necessity)
- Photography/video recording restricted unless permitted by event organizers
- Maintain respectful conduct during events
- No smoking inside venue
- Age restrictions apply to certain events (check specific event guidelines)
- Arrive 30-45 minutes early for events
- Lost and found services available at information desk

- Children policies vary by event type
- Age restrictions may apply to certain conferences and exhibitions
- Children under 3 years may enter free but must sit on parent's lap (check event-specific rules)
- Child tickets available for ages 3-11 at reduced rates
- Supervision required: children must be accompanied by adults at all times
- Family-friendly events often provide children's facilities
- Stroller parking available in designated areas
- Nursing rooms with facilities available for parents
- Check specific event age suitability before booking