Jacksonville

- Main Box Office: (904) 630-3900
- Administrative Offices: (904) 630-3909

- Available at main box office entrance
- Valid photo ID required for pickup
- Can be collected 1 hour before event start time
- Prepurchased tickets held under original purchaser's name

- On-site parking available
- Parking fees range $10-$20 depending on event
- Accessible parking near main entrance
- Some nearby street parking options
- Rideshare drop-off/pickup zones designated

- Wheelchair accessible seating in multiple sections
- Companion seats available
- Elevator access to most levels
- Service animal friendly
- Advanced notification recommended for specific accommodations

- No outside food or beverages
- Photography/recording typically prohibited during performances
- Doors typically open 60 minutes before event start
- No refunds or exchanges without special circumstances
- Age restrictions may apply to certain events

- Children under 3 typically not admitted
- Children 3-12 must be accompanied by adult
- Some events may have specific age recommendations
- Infant/lap policies vary by event type