- +358 20 6158 000 (Kouvola City Services)
- Main reception: +358 20 6158 100
- Tickets available for pickup 30 minutes before event start
- Valid government-issued ID required
- Located at main reception desk
- Free municipal parking available adjacent to building
- Designated disabled parking spaces near entrance
- Street parking on Kymenlaaksonkatu
- Nearby public parking garage within 200 meters
- Wheelchair accessible seating in multiple locations
- Companion seats available next to accessible spaces
- Elevator access to all performance levels
- Clear signage for accessibility routes
- No outside food or drinks
- Photography permitted without flash
- Silent mobile phones during performances
- Coat check available during winter months
- No smoking within building premises
- Children under 7 require adult accompaniment
- Recommended age limits vary by performance
- Booster seats available upon request
- Family-friendly performances have specific guidelines
