- Main Reception: +48 42 259 88 00
- Event Inquiries: +48 42 259 88 50
- Visitor Services: +48 42 259 88 75
- Will-call tickets available for advance purchases
- Located at main ticket office near main entrance
- ID verification required for ticket pickup
- Hours: 30 minutes before event start time
- Advance pickup available during regular operating hours
- On-site Parking: Available in dedicated lots
- Capacity: Approximately 1,000 spaces
- Parking Charges: Standard Polish rates apply (typically 5-10 PLN per hour)
- Free parking: Limited spaces for patrons with mobility permits
- Public Transport: Direct access via tram lines
- Bike Parking: Available near main entrance
- Wheelchair Accessible: Designated seating areas throughout venue
- Reserved Spaces: Available for persons with disabilities and companions
- Elevator Access: Multiple elevators connecting all levels
- Accessible Facilities: Restrooms and facilities on each floor
- Audio Assistance: Available for select events
- Advance Notice: Recommended for special accessibility needs
- Professional Conduct: Respectful behavior required
- Photography: Depends on event type - check specific restrictions
- Recording: Generally prohibited unless authorized
- Food & Beverages: Outside food typically restricted; venue concessions available
- Smoking: Prohibited indoors; designated outdoor smoking areas
- Dress Code: Casual to business attire (venue-dependent for special events)
- Bag Policy: Large bags subject to inspection
- Punctuality: Arrival 15 minutes before event start recommended
- Age Requirements: Vary by event type and content rating
- Infant Policy: Children under 3 often free with ticketed adult
- Children 4-12: Reduced ticket prices typically available
- Supervision: Children under 12 require adult supervision at all times
- Family Events: Special programming available during school holidays
- Nursing Areas: Dedicated family rooms available
- Height Requirements: Apply for certain attractions or experiences
- Parental Guidance: Age-appropriate content recommended per event classification
