- Main Reception: +44 (0)1843 227618
- For general inquiries and booking information
- Customer service hours: Monday to Friday 9:00 AM - 5:00 PM
- Advance booking recommended for peak times
- Pre-purchased tickets can be collected at main entrance
- Group bookings require advance notice (minimum 10-15 people)
- Tickets are typically valid on the day of booking
- Contact reception at least 24 hours before visit for group arrangements
- On-site car park available (limited spaces)
- Parking charges may apply (approximately £1-3 per vehicle)
- Free parking on some nearby residential streets (subject to restrictions)
- Coach/minibus parking available by prior arrangement
- Disabled badge holders typically receive priority parking or discounts
- Wheelchair accessible entrances throughout complex
- Accessible seating areas provided in spectator zones
- Accessible changing facilities and toilets available
- Mobility assistance available upon request
- Companion admissions arranged for registered helpers
- No outside food or drink permitted (limited exceptions for medical requirements)
- Glass containers strictly prohibited
- Mobile phone usage restricted in certain areas
- Appropriate swimwear required (no denim or street clothes in pool areas)
- Shower facilities and changing rooms available
- Lost and found service at main reception
- Photography policy varies by event and session type
- Children under 8 years must be supervised by an adult (1 adult per child ratio)
- Infants in nappies must wear swim nappies
- Children's splash park and shallow pool areas available
- School holiday activities and swimming lessons offered
- Baby changing facilities provided
- Child height and ability restrictions apply to certain slides and attractions
- Birthday parties and group packages available for under-18s
