- Main Reception: +56 2 2718 5000
- Ticket Sales: +56 2 2718 5100
- Customer Service: +56 2 2718 5200
- General Inquiries available 9:00 AM - 6:00 PM, Monday to Friday
- Will-Call Window: Located at Main Entrance
- Operating Hours: 2 hours before event start time until event begins
- Required Documentation: Valid ID and booking confirmation
- Tickets held up to 24 hours before event
- Available for online pre-purchased tickets only
- On-Site Parking: 3,500+ spaces available
- Parking Fee: Approximately 8,000 - 12,000 CLP per vehicle
- Accessible Parking: Designated spaces for persons with disabilities
- Operating: Opens 3 hours before events, closes 2 hours after
- Attendant: Professional staff on duty
- Security: 24/7 surveillance cameras
- Wheelchair Spaces: Multiple designated areas throughout venue
- Companion Seating: Available adjacent to accessible spaces
- Accessible Restrooms: Located on multiple levels
- Elevators: Available for easy access to all sections
- Accessible Entrance: Separate entry point with ramps
- Capacity: Limited wheelchair spaces, advance booking recommended
- Contact Accessibility Services: +56 2 2718 5200
- Entry: Arrive 60-90 minutes before event start
- Prohibited Items: Weapons, recording devices, outside food/beverages, large bags
- Bag Policy: Small bags only (maximum 30x30 cm)
- Re-entry: Not permitted once exited
- Age Restrictions: Apply to certain events
- Conduct: Zero tolerance for violence or disruptive behavior
- Smoking: Designated areas only
- Dress Code: Casual attire acceptable unless otherwise specified
- Children's Admission: Varies by event type
- Infants: Typically free if no seat required
- Age Verification: Valid ID may be requested
- Supervision: Children under 12 require adult accompaniment
- Child-Friendly Events: Special family-oriented activities scheduled
- Stroller Policy: Allowed in designated areas
- First Aid: Child care facilities available
- Lost Children: Report to nearest staff member or Information Desk
