- Main Office: (831) 335-4484
- Ticket Information: (831) 335-4333
- Available at ticket booth
- Arrive 30-45 minutes before scheduled train departure
- Bring confirmation number and ID for pickup
- Free on-site parking
- Gravel and dirt parking areas
- Spaces available for cars and tour buses
- Recommended to arrive early during peak season
- Limited wheelchair accessible train cars
- Must notify in advance for accommodation
- Some paths may have uneven terrain
- Assistance available upon request
- No outside food or beverages
- Photography encouraged
- Wear comfortable walking shoes
- Dress in layers for mountain weather
- Pets not allowed except service animals
- Children of all ages welcome
- Reduced rates for children under 12
- Strollers allowed in designated areas
- Child safety restraints recommended
- Family-friendly environment
