- Main Box Office: +86 21 5426 1127
- Customer Service: +86 21 5426 1100
- Emergency Contact: +86 21 110 (Police)
- Business Hours Support: Available during operating hours
- Will-Call Window: Located at Main Box Office entrance
- Hours: Open 2-3 hours before event start until event begins
- ID Required: Valid passport or Chinese ID card
- Pickup Name: Must match booking reservation exactly
- Advance Reservation: Call +86 21 5426 1127 at least 24 hours prior
- Peak Events: Arrive 1+ hours early for high-demand shows
- On-site Parking: Available in underground and surface lots
- Capacity: Approximately 2,000+ spaces
- Fee: Approximately 15-30 RMB per hour (varies by lot)
- Validation: No validation available; pay-per-use system
- Event Parking: May require advance reservation during major events
- Street Parking: Limited street parking available in surrounding area
- Public Transport: Nearby Shanghai Metro Line 8 and multiple bus routes recommended
- Wheelchair Spaces: Available in multiple sections
- Companion Seating: Companion seats provided adjacent to wheelchair spaces
- Accessible Entrances: Multiple ground-level accessible entrances
- Restrooms: Accessible restrooms located throughout venue
- Elevators: Available for upper-level access
- Accessible Parking: Limited accessible parking spaces near entrances
- Advance Notice: Call +86 21 5426 1127 to arrange accessibility accommodations
- Service Animals: Permitted with proper documentation
- Valid ID required for ticket pickup and entry
- No outside food or beverages allowed
- No professional cameras or recording equipment permitted
- Prohibited items: Weapons, explosives, hazardous materials
- Bag policy: Small bags acceptable; large bags subject to security screening
- Smoking: Prohibited throughout entire venue (outside designated areas only)
- Alcohol: Not available for purchase; outside alcohol prohibited
- Behavior: Must follow venue staff instructions; disruptive behavior results in ejection
- Venue Rules: Subject to change for specific events or emergency situations
- Security: All guests subject to metal detection and bag screening
- Age Policy: Children of all ages admitted with valid ticket
- Ticket Purchase: Most events require tickets for children; some venues offer lap-child policies for infants under 2 years
- Age Verification: Birth certificate or ID may be requested for infants claiming free admission
- Supervision: Children must be supervised by an adult at all times
- Facility Access: Children must adhere to all general venue rules
- Special Events: Some family-oriented events offer discounted child tickets (typically ages 3-12)
- Stroller Policy: Strollers permitted but may need to be checked during peak times
- Contact for Details: Call +86 21 5426 1127 to confirm child policies for specific events
