- Main Box Office: (217) 333-5000
- Ticket Information: (217) 333-SEAT
- Located at Main Box Office entrance
- Valid Photo ID required for pickup
- Arrives 1-2 hours before event start time
- Can be retrieved by original ticket purchaser or authorized representative
- Multiple parking lots surrounding venue
- General parking: $10-$15 per vehicle
- Accessible parking available near main entrances
- Some lots have pre-paid/reserved options for season ticket holders
- Wheelchair accessible sections on multiple levels
- Companion seats adjacent to wheelchair spaces
- Elevator access to all levels
- ADA compliant restrooms
- Assistive listening devices available
- No outside food or beverages
- Clear bag policy in effect
- No professional cameras
- No re-entry once exiting
- Valid ticket required for admission
- Children under 2 typically free if seated on parent's lap
- Children 2 and older require full-price ticket
- Some events may have specific age restrictions
- Recommended minimum age varies by event type
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