- Main venue: (704) 414-9800
- Box office direct line: (704) 414-9805
- Located at main box office entrance
- Valid photo ID required for pickup
- Arrive at least 30 minutes before showtime
- Name on reservation must match ID
- Free parking available in AvidXchange Music Factory complex
- Multiple parking lots surrounding venue
- Street parking also available
- Recommended to arrive early during peak events
- Wheelchair accessible seating areas
- Companion seats available
- Accessible restrooms
- Staff can assist with special accommodations
- Must be 18+ for most shows
- No outside food or drinks
- Two-item minimum purchase during shows
- No recording or photography during performances
- Proper ID required for alcohol service
- Most shows 18+
- Some special family-friendly shows may allow minors
- Children under 12 typically not recommended
- Parental discretion advised for comedy content
