- Main Box Office: (619) 235-0804
- Guest Services: (619) 235-0804
- Hours: Monday-Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM
- Will Call window located at Box Office entrance
- Available during Box Office hours and 2 hours before events
- Valid photo ID required for pickup
- Tickets available under name on reservation
- Advance pickup recommended to avoid delays
- Paid parking at Jacobs Park lot
- Street parking available nearby (limited, subject to city regulations)
- Marina parking facilities in vicinity
- Recommend arriving early for convenient parking
- EV charging stations available in area
- ADA accessible parking spaces near entrance
- ADA compliant seating throughout venue
- Wheelchair accessible areas with companion seating
- Accessible entrances and restroom facilities
- Accessible parking available
- Assisted listening devices available upon request
- Service animals welcome
- Contact Box Office for specific accessibility needs
- Doors open 1 hour before event start time
- No outside food or beverages (exceptions for medically necessary items)
- Prohibited items: professional cameras, recording devices, laser pointers, weapons
- Bags subject to search
- Smoking prohibited (including e-cigarettes)
- Respect artist and fellow patron experience
- Follow venue staff instructions
- Valid ticket required for entry
- Children welcome at most events
- Age requirements vary by event
- Children under 2 may have ticketed or lap seating options (verify per event)
- Family-friendly programming available
- No separate children's area; standard seating applies
- Parental guidance recommended for some performances
- Contact Box Office regarding specific age policies for desired event
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