- Main venue contact: (704) 405-4550
- Box office: (704) 480-2468
- Located at main box office entrance
- Valid photo ID required for pickup
- Tickets must be claimed at least 30 minutes before event start time
- On-site parking available at AvidXchange Music Factory complex
- Street parking in surrounding downtown Charlotte area
- Nearby parking garages within walking distance
- Ride-share drop-off/pickup zone available
- ADA compliant venue
- Wheelchair accessible spaces
- Companion seating available
- Notify venue in advance for specific accommodations
- No outside food or beverages
- Valid government-issued ID required for entry
- No large bags or backpacks
- No professional camera equipment without prior approval
- Age restrictions vary by specific event
- Most shows 18+ or 21+
- Minors must be accompanied by guardian
- Check individual event details for specific age guidelines
