- Main Line: (704) 544-9000
- Box Office: (704) 544-9000
- Hours: Available during business hours for inquiries

- Will Call Window: Located at main box office
- Hours: Opens 2 hours prior to event start time
- ID Required: Valid photo identification needed for pickup
- Tickets: Must be picked up in the name of purchaser
- Deadline: Arrive early to avoid delays

- Parking: Street parking available in Southend District
- Lot Parking: Nearby paid parking lots within walking distance
- Accessibility: Designated accessible parking spaces near entrance
- Rates: Vary by lot; typical Charlotte downtown rates apply
- Recommendation: Allow extra time for parking during peak events

- Wheelchair Accessible: Multiple designated seating areas
- Companion Seating: Available next to accessible spaces
- Accessible Restrooms: Available throughout venue
- Elevators: Present for multi-level access
- Advanced Notice: Recommended for special accommodations
- Contact Box Office: Call (704) 544-9000 for specific needs

- Age Restrictions: Vary by event; check individual show listings
- Bag Policy: Small bags permitted; large bags may be restricted
- Prohibited Items: No outside beverages, weapons, or recording devices
- Doors Open: Typically 30 minutes before showtime
- Seating: Assigned seating; tickets required for entry
- Venue Code of Conduct: Expected to be followed by all patrons

- Age Requirements: Infants in lap typically permitted
- Tickets Required: Children generally require paid tickets
- Age-Specific Events: Some shows designate all-ages performances
- Supervision: Children must be accompanied by adults
- Check Event Details: Age recommendations vary by performance type
- Restrictions: Some events may have minimum age requirements

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* Not inclusive of taxes and fees
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